Privacy Policy
BigFan Inc (together with its affiliates, individually or collectively, “BigFan”, “BigFan”) (the “company”) is committed to maintaining robust privacy protections for its users. Our privacy policy (“privacy policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our service.
For purposes of this agreement, “site” refers to the company’s website, which can be accessed at www.BigFan.Ai or through our mobile application. “service” refers to the company’s services accessed via the site, in which users can use our video conferencing, communication services and conversational analytics services.
The terms “we,” “us,” and “our” refer to the company. “you” refers to you, as a user of our site or our service. By accessing our site or our service, you accept our privacy policy and terms of use, and you consent to our collection, storage, use and disclosure of your personal information as described in this privacy policy.
1. Information We Collect
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you. Personal Information includes your:
- Name
- Phone
- Address
- Contact Information
- Company Name (If Applicable)
Paid Account Holder Data Information we collect for a Paid BigFan Account, such as:
- BigFan Account User Data (listed above)
- Billing name
- Billing phone
- Billing address
- Payment method
- Company Name (if applicable)
- Employee count (if applicable)
1.1 Information collected via Technology
To activate the Service you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do need to submit further Personal Information. In an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application, such as:
- Referring URL and browser type
- Device type and time/date of access
- Meeting metadata and configuration data
- Feature usage and performance data
- Logs
We track this information using cookies. The Company may use both persistent and session cookies to collect Non-Personal information and keep a record of user preferences.
1.2 Information you provide us by registering for an account
To become a subscriber to the Service you will need to create a personal profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.
1.3 Contacts and Calendar Integrations
Users can integrate contact lists and calendars from third-party apps with their BigFan profile. Our conferencing add-on also shares event information on users calendars with the BigFan web conferencing service.
BigFan use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy , including the Limited Use requirements.
1.4 Children’s Privacy
The Site and the Service are not directed to anyone under the age of 13. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. Please contact us at support@bigfan.ai if you believe such information was collected.
2. How We Use And Share Information
2.1 Personal Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company (e.g., email servers).
We may share Personal Information with outside parties if we have a good-faith belief that access is reasonably necessary to:
- Meet any applicable legal process or governmental request.
- Enforce applicable Terms of Service.
- Address fraud, security or technical concerns.
- Protect against harm to the rights, property, or safety of our users or the public.
2.2 Non-Personal Information
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
2.3 Business Transactions
In the event we undergo a business transaction such as a merger or acquisition, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy.
3. How We Protect Information
We implement security measures designed to protect your information from unauthorized access, including encryption, firewalls and secure socket layer technology. Your account is protected by your account password and we urge you to take steps to keep your personal information safe. However, these measures do not guarantee that your information will not be accessed or destroyed by a breach of such firewalls and secure server software.
4. Your Rights Regarding The Use Of Your Personal Information
You have the right at any time to prevent us from contacting you for marketing purposes. Users can opt out of promotional communications by following the unsubscribe instructions provided in each promotional email or by updating the Settings section of the Site. Please note that we may continue to send you administrative emails such as periodic updates to our Privacy Policy.
5. Links To Other Websites
We are not responsible for the privacy practices employed by websites linked to or from our Service, nor the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. We encourage our users to read the privacy statements of other websites before proceeding to use them.
6. Data Retention
The Company will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period of time for internal analysis purposes, except when used to strengthen security or improve functionality.
7. Marketing Opt-Out
You have the right at any time to prevent us from contacting you for marketing purposes. You can indicate that you do not wish to receive marketing communications from us by sending an email to unsubscribe@BigFan.ai.
8. Changes To Our Privacy Policy
The company reserves the right to change this policy and our terms of service at any time. We will notify you of significant changes by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes take effect immediately.
9. Contact Us
If you have any questions regarding this privacy policy or the practices of this site, please contact us at:
BigFan Inc.
1318 Knolls Creek Dr,
Danville, CA 94506, USA
Email: support@bigfan.ai
